- Same-day service may be available
- Professional drainage support for homes & businesses
Last Updated: 28 October 2026
Welcome to ACE Drainage Solutions.
These Terms and Conditions explain the general terms governing the use of our website and the provision of our drainage services.
By requesting or agreeing to our services, you acknowledge the applicable terms outlined below.
Nothing in these Terms and Conditions affects your statutory rights under UK consumer protection legislation.
ACE Drainage Solutions is an independently operated drainage business providing professional services throughout Southampton and the surrounding areas.
Our services include:
Contact Details
Business Name: ACE Drainage Solutions
Address: 124 West End Road, Southampton, SO18 6BW
Phone: 07350 481 197
Email: acedrainagesolutions@mail.co.uk
Customers may contact ACE Drainage Solutions by telephone, email or through our website enquiry form.
We aim to provide clear information about our services and discuss suitable solutions based on the details provided.
Any quotation may depend on the nature of the drainage problem, accessibility, property conditions and the work required.
Where additional issues are discovered during an inspection or repair, these will be explained before further chargeable work is undertaken.
A quotation does not automatically constitute a confirmed booking or agreement to carry out work.
Appointments are arranged according to availability and the nature of the work required.
We aim to attend at the agreed time and will make reasonable efforts to communicate any unavoidable delays.
Emergency drainage assistance may be available depending on location, workload and operational availability.
We do not guarantee immediate attendance unless specifically agreed.
Customers are responsible for providing accurate information about the drainage problem and relevant property conditions.
Where reasonably necessary, customers should:
If suitable access cannot be provided, the work may need to be rearranged.
Drainage problems can have several underlying causes, including blockages, damaged pipes, root intrusion, scale build-up and structural defects.
The recommended solution will depend on the condition of the drainage system and the findings of any inspection.
Some issues may require further investigation or additional repair work.
Where appropriate, we will explain our findings and discuss the available options before proceeding with additional chargeable services.
Service charges will be communicated through the relevant quotation or booking agreement.
Prices may vary depending on the type of work, its complexity, access requirements, materials and the time required.
Payment terms, including the amount payable and payment deadline, will be confirmed when services are arranged.
Any additional charges for work outside the agreed scope will be discussed before that work proceeds.
If you need to cancel or rearrange an appointment, please contact us as soon as reasonably possible.
We understand that circumstances can change and will make reasonable efforts to accommodate rescheduling requests.
For certain services arranged remotely or away from business premises, statutory cancellation rights may apply under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Where applicable, consumers may have a 14-day cancellation period, subject to relevant legal conditions and exceptions.
If you expressly request that services begin during a statutory cancellation period, you may be required to pay for work already completed if you subsequently cancel, where permitted by law.
Different rules may apply to urgent repairs or maintenance specifically requested by the customer.
Nothing in this section limits any cancellation rights provided by law.
ACE Drainage Solutions aims to provide reliable services with reasonable care, skill and professionalism.
All services will be carried out in accordance with applicable legal requirements and the terms agreed with the customer.
We aim to explain identified drainage problems clearly and recommend practical solutions appropriate to the circumstances.
Our services are subject to applicable consumer protection legislation, including the Consumer Rights Act 2015.
Drainage systems may contain pre-existing defects, deterioration or damage that cannot always be identified before work begins.
Where additional issues become apparent, we will explain the findings and discuss any further work that may be required.
We cannot guarantee that clearing an existing blockage will permanently prevent future problems, particularly where underlying defects or recurring causes remain.
Any specific guarantee or warranty will be explained separately where offered.
We aim to carry out work safely and take reasonable precautions to protect the surrounding property.
Customers should inform us of known hazards, restricted access, underground services or other relevant conditions before work begins.
Where conditions present an immediate safety concern, work may need to be suspended until it is safe to continue.
ACE Drainage Solutions is responsible for providing services with reasonable care and skill.
We do not seek to exclude or restrict liability where doing so would be unlawful.
Nothing in these Terms and Conditions excludes liability for death or personal injury caused by negligence, fraud or any other liability that cannot legally be excluded.
Any liability relating to services will be assessed in accordance with applicable law and the circumstances of the work undertaken.
Customer satisfaction is important to ACE Drainage Solutions.
If you have any concerns about our services, please contact us so we can review the matter and discuss an appropriate resolution.
We aim to respond to complaints fairly and professionally.
Email: acedrainagesolutions@mail.co.uk
Phone: 07350 481 197
Nothing in this section affects your statutory rights or available legal remedies.
The information provided on this website is intended to give visitors a general understanding of ACE Drainage Solutions and the services available.
We make reasonable efforts to ensure website content is accurate and up to date.
However, service availability, technical requirements and pricing may change.
Website descriptions should not be treated as a substitute for a quotation or an assessment of a specific drainage problem.
Unless otherwise stated, the original text, branding, graphics and other website content belonging to ACE Drainage Solutions are protected by applicable intellectual property laws.
Visitors may access website content for personal, non-commercial use.
Unauthorised reproduction or commercial use of protected website materials is not permitted without appropriate permission.
We respect your privacy and handle personal information in accordance with applicable UK data protection legislation.
Please refer to our Privacy Policy for information about how we collect, use and protect personal data.
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes will be subject to applicable legal requirements concerning jurisdiction and consumer rights.
ACE Drainage Solutions may update these Terms and Conditions to reflect changes in business operations, services or applicable legal requirements.
Updated terms will be published on this website.
Changes will not retrospectively alter existing agreements without an appropriate legal basis.
For questions about these Terms and Conditions or our drainage services, please contact:
ACE Drainage Solutions
124 West End Road, Southampton, SO18 6BW
Phone: 07350 481 197
Email: acedrainagesolutions@mail.co.uk
