Last Updated: 28 October 2026

At ACE Drainage Solutions, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us or use our drainage services.

We handle personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

ACE Drainage Solutions is an independently operated drainage business serving Southampton and the surrounding areas.

We provide professional drainage services, including drain unblocking, CCTV drain surveys, patch lining, root cutting, drain descaling and emergency drainage assistance.

Business Name: ACE Drainage Solutions
Address: 124 West End Road, Southampton, SO18 6BW
Phone: 07350 481 197
Email: acedrainagesolutions@mail.co.uk

For enquiries relating to your personal information, please contact us using the details above.

2. Information We Collect

We may collect personal information when you contact us, request a quotation or use our services.

This information may include:

• Your name and contact details.
• Your email address and telephone number.
• Your property address and postcode.
• Details of your drainage problem or service requirements.
• Information you provide through our website’s enquiry form.
• Relevant correspondence regarding quotations, bookings and completed work.
• Technical information collected through cookies and website analytics, where applicable.

We only collect information that is reasonably necessary for providing our services, responding to enquiries and managing our business.

3. How We Use Your Information

We may use your personal information to:

• Respond to questions and service enquiries.
• Provide quotations and arrange appointments.
• Deliver drainage inspections, maintenance and repair services.
• Communicate regarding scheduled or completed work.
• Maintain relevant business and financial records.
• Improve our website and customer experience.
• Meet applicable legal and regulatory obligations.

We do not sell your personal information to third parties.

4. Legal Basis for Processing

Under UK GDPR, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may process your information where:

Contractual Necessity: Processing is required to provide a quotation, arrange services or fulfil an agreement.

Legitimate Interests: Processing is reasonably necessary to manage customer enquiries, maintain business records and operate our services, provided those interests are not overridden by your rights.

Legal Obligations: Processing is necessary to comply with applicable legal, accounting or regulatory requirements.

Consent: Where required, we will obtain your consent before using optional cookies or sending certain marketing communications.

5. Sharing Your Information

We treat your personal information confidentially.

Where reasonably necessary, we may share relevant information with trusted service providers who assist with website hosting, email communications, accounting or business administration.

We may also disclose information where required by law or where necessary to protect our legal rights.

Any sharing of personal information will be subject to applicable data protection requirements.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to support essential website functionality and improve the visitor experience.

Some cookies are necessary for the website to operate correctly. Others, such as analytics or marketing cookies, may require your consent.

Where required, we will request your permission before placing non-essential cookies on your device.

You can manage or disable cookies through your browser settings or any cookie preference controls provided on our website.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods may depend on the nature of your enquiry, whether services have been provided and any applicable legal or accounting requirements.

When personal information is no longer required, we will take reasonable steps to delete or securely dispose of it.

8. Protecting Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Although we aim to maintain appropriate security measures, no method of transmitting information over the internet can be guaranteed to be completely secure.

9. Your Data Protection Rights

Under UK data protection legislation, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your information in certain circumstances.
• Restrict or object to certain processing activities.
• Request the transfer of your information where applicable.
• Withdraw consent where processing relies on consent.

To exercise your rights, please email acedrainagesolutions@mail.co.uk.

You also have the right to raise concerns with the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

10. Third-Party Websites

Our website may contain links to external websites or services.

ACE Drainage Solutions is not responsible for the privacy practices or content of third-party websites.

We recommend reviewing their privacy policies before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, website functionality or applicable legislation.

Any updates will be published on this page with a revised date.

12. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

ACE Drainage Solutions
124 West End Road, Southampton, SO18 6BW

Phone: 07350 481 197
Email: acedrainagesolutions@mail.co.uk